Shared ownership customers

If you've bought a shared ownership home from us, you might still be getting your head around all the new terminology that comes with it. Why am I a leaseholder? What does staircasing mean? Who's responsible for repairs? Well, fear not, you've come to the right place to find the answers to all your questions (within reason, we don't know whether the chicken or the egg came first either) but if there is a question on your mind that we haven't answered, please use the form at the bottom of this page to get in touch.

Assortment of DIY tools arranged into a 2D shape of a house

Repairs and home improvements

What we can help with and what's yours or the builder's responsibility.

Click here to find out more

Simple stick figure climbing wooden block steps

Buying more shares

Increasing the share of your home that you own is called staircasing.

Click here to find out more

Close up of hand holding mini shopping trolley containing key and cut-out of house

Selling your home

You must let us know if you're planning on selling your shared ownership home as the process is different to selling a home you own outright.

Click here to find out more

young couple looking at each other, holding hand on chin, thinking about decision

Lease and leaseholders explained

Anything legal can sound a bit scary, so check out our simple break down of what these terms mean.

Click here to find out more

Young man wearing earphones, smiling with both thumbs up

Right to shared ownership

If you rent a home from us already, you may have the right to buy this under shared ownership.

Click here to find out more

Close-up photo of a white ceramic piggy bank on a pink surface

Money advice

We're here to help with some of your financial concerns.

Click here to find out more

Have any other questions?

Use the below form to let us know what we can help you with.

What can we help you with? *

First name *

Your first name *

Last name *

Address house number/name and street *

Town/city *

Postcode *

Telephone number *

Email address *

What is the current share % you own? *

What is the additional share % you'd like to buy? *

You'll need to let us know whether you're going to fund the additional share by cash or mortgage. If you're a cash buyer, please upload proof of funds. If you will be doing this by mortgage, please upload a copy of your Decision in Principle from your lender as evidence of affordability. *

No files selected

Are you looking to sell your home now, in the near future or just thinking about it? *

Do you have the person's details of who you want to transfer legal ownership of your home to, as well as solicitor details for you and them? *

Yes, I have all this information

No, I'm just enquiring

Do you have the person's details of who you want to add to the mortgage, including solicitor information for both you and them, or are you just enquiring? *

Yes, I have all this information

No, I'm just enquiring

Please give the first name of the person you're transferring legal ownership to *

Please give the first name of the person you want to add to the mortgage *

Their surname *

Their date of birth *

Their telephone number *

Their email address *

What date would you like to add this person to the mortgage from? *

Name of your solicitor/legal firm *

Your solicitors first line of address *

Town/city *